Frequently asked questions

Do I need to tag the music files I receive from TTT?

No. Our files already include metadata for use in music players and DJ software. The tagging system depends on the file format.

The Artist field identifies the orchestra and singer, or marks an instrumental recording. The files also include discographic information and artwork where available. See our tagging schema for field-by-field explanations and the reference PDF.

Which file format should I choose?

Choose a format supported by the player, DJ software and equipment you actually use. Compatibility depends on the application, not just on whether your computer runs macOS, Windows or Linux.

Not sure which format fits your setup? Use our format wizard →

AIFF, ALAC and FLAC are lossless formats. AIFF is uncompressed; ALAC and FLAC use lossless compression to save space. At the same sample rate and bit depth, lossless encoding preserves the audio data. Check which formats your software can import and play before ordering.

44.1 kHz / 16-bit is a practical lossless choice for everyday listening and DJ use. 96 kHz / 24-bit files are larger and may be useful for a compatible playback or editing workflow; the higher resolution alone does not guarantee an audible improvement.

MP3 320 kbps CBR uses lossy compression and offers smaller downloads and broad player compatibility. CBR means constant bit rate. Our formats use the same restoration and mastering work, but MP3 does not preserve all the audio data of a lossless file. Converting an MP3 to a lossless format cannot restore discarded information.

Your purchase covers the format selected in your order. Changing a format preference for future purchases does not change earlier purchases. If an ALAC download has an unexpected extension, see the filename advice below.

What payment methods are available?

Payments are processed by Stripe over an encrypted HTTPS connection. Your full card number and card security code (CVC/CVV) are handled by Stripe and are not stored on this website. The checkout shows the payment methods available for your order and location. Use that list to check which cards or local payment methods you can use.

Downloads become available once payment is confirmed and the order is eligible for delivery. A pending or failed payment is not a completed purchase. If you have been charged but cannot access your files, contact us with your order number before placing another order.

Why can the total change at checkout?

Shop and cart prices include VAT where applicable. The tax calculation can change when you enter or update your billing country or territory at checkout. Review the final total and tax breakdown before paying.

For consumer purchases in the EU VAT area, the applicable VAT rate generally depends on the customer’s country. We use the EU One Stop Shop (OSS) scheme for relevant cross-border sales. Some territories have different VAT treatment. Where the checkout offers a business VAT-number field, enter accurate business details; any applicable exemption depends on validation and the transaction.

Can I get an invoice for my purchases?

Yes. A PDF invoice is attached to the completed-order email. Enter the correct billing name and address at checkout.

For orders linked to your account, open My account → Orders to download the invoice when it is available. If you cannot find it or need help correcting billing details, contact us with your order number.

What should I do if a downloaded ZIP archive will not open?

First check that the download has finished and that your device has enough free space for both the ZIP and its extracted files. An interrupted download can leave an incomplete archive.

On Windows, try Extract All in File Explorer. If a large archive cannot be extracted, a current version of 7-Zip is another option. On macOS, open the ZIP with Archive Utility. On Linux, use your distribution’s archive manager with ZIP support.

If extraction still fails, contact us with the order number, archive filename, your operating system and the exact error message. Avoid repeated downloads while troubleshooting: each new download request may use part of your allowance.

What if an Apple Lossless file has the wrong filename extension?

Our Apple Lossless (ALAC) files use the .m4a extension. If a file you purchased in ALAC format arrives with an extra .mp3 suffix, such as track.m4a.mp3, show the full filename extension and remove the extra suffix so it ends in .m4a.

Renaming a file does not convert its audio format. Only do this when the order confirms that the file is ALAC; do not rename a genuine MP3 to .m4a. If the file still cannot be played in compatible software, contact us with the filename and your browser and operating-system versions.

What rights protect TTT’s restoration work, and how may I use the files?

Tango Time Travel claims and reserves copyright in the original contributions expressed in its restored recordings. Our work brings together a distinctive approach to restoration, musical analysis and the reconstruction of tuning. The original choices expressed in that work are central to the recordings we publish. Purchasing a download grants you the uses set out in our Music Files Licence; it does not transfer our copyright or authorise unrestricted reuse.

The Music Files Licence explains the permitted uses. You may listen to your lawfully acquired files, keep private backups, import them into playback or DJ software, and make technical copies or conversions for the permitted uses on devices and storage under your control.

DJs may use the files at tango events, including paid engagements, under the licence. Public-performance royalties and any other required third-party permissions remain separate and are the responsibility of the DJ or relevant organiser.

The licence does not authorise sharing files with another DJ, a shared music library, resale, public online streaming or uploading the music as a video soundtrack without our prior agreement, except where applicable law permits it. These restrictions also apply to modified versions; permitted private technical copies remain allowed.

These rights concern TTT’s own original contributions. They do not extend rights in the underlying musical works or revive expired related rights in historical recordings. Making an independent transfer from an original record is distinct from copying our restored files and the original contributions they contain. Public-domain rights and statutory exceptions remain unaffected. Read the full licence for the scope and conditions. Discographies have a separate CC BY-SA 4.0 licence within their stated scope.

Where do I download my purchases?

Use the download links supplied for your order. For purchases linked to your account, you can also sign in and open My account → Downloads. An album is generally supplied as a ZIP archive that you extract before importing the music into your player.

Your order identifies the files and formats you purchased. If an older or guest purchase does not appear in your account, contact us with its order number and the email address used for the purchase so we can check it. Please do not send passwords or payment-card details.

How many times can I download a file, and what if access fails?

The current music-file offer includes five downloads per downloadable file, with no expiry date. This is a download allowance, not a limit on how often you may play files already saved on your devices. Previously granted access rights remain unchanged.

Re-downloading a file already included in your purchase does not carry a new purchase charge, subject to the available download allowance. If a link has expired, the allowance has been exhausted or a technical problem prevented delivery, contact us with your order number.

Keep your own private backups. No expiry date on an entitlement is not a promise of perpetual hosting: TTT is not a backup service. The download terms distinguish access to the service from your right to use copies already lawfully acquired. Your statutory rights for missing or non-conforming files remain unaffected.

Where can I find updates to recordings I have purchased?

From time to time, we find better-preserved copies of the original records that allow us to produce improved transfers. We may also refine a restoration or correct errors in the audio or accompanying metadata. When we publish these improvements as updates, customers with eligible purchases can find them in their account.

The UPDATES section in My account lists published recording updates relevant to your purchases and available download permissions. Open the update notice to see what changed and which files you can download.

An update does not automatically include other formats or a new commercial edition. Changing your preferred format does not add rights to previous orders. If you believe an eligible update is missing, or need a correction for a defective file, contact us with your order number.

How do gift cards work?

Choose a gift card and follow the recipient and delivery instructions on the product page. The recipient uses the gift-card code at checkout to apply the available balance to a purchase. A gift card is a voucher, not a delivery of music files.

Keep the code private: it gives access to the available balance. If a card has not arrived or a code does not work, contact us with the purchase reference. Do not post the code publicly.

Gift-card delivery and cancellation conditions are separate from the consent for immediate music downloads. Read the gift-card terms before ordering.